Guardian's Customer Service Plan

Christina's Delivers Flawless Customer Service

Continuing to celebrate, appreciate and recognize the professionals working at Guardian we recognize Christina McGillen, Vice President, Client Services.

“Customer service excellence has always been and will always be one of the critical competitive advantages for Guardian. The word NO is not part of our vocabulary as we always find a way to say yes! But more importantly, all decisions consider customer impact first as in we strive for the ongoing optimization of the customer experience," Christina McGillen.

Christina’s 10 Point Customer Service Plan -

Being on par in terms of price and quality only gets you into the game. Service wins the game.
Our customer is most important; they are not dependent on us. We are dependent on them. They are not an interruption in our work. They are the purpose of it. They are a part of our business.
Customer service is not a department, it’s everyone’s job.
No request is unreasonable
Policies and procedures are on request only; they are never offered as solutions.
All decisions consider customer impact first!
Only everything is enough.
Our customer will not adapt to you; you must adapt to our customer.
The word NO is not part of our vocabulary. ---- Find a way to say yes!
Own the request. Understand the ethos of the question.

##CustomerService #GuestRelations #Excellence #Janitorial #Concerige #Security

Comments

Amplify By Guardian - PATHOGEN CLEANING & DISINFECTING

PATHOGEN CLEANING & DISINFECTING Introducing our strongest response to pathogen cleaning... Amplify By Guardian. Our Amplify By Guardian program provides you, your tenants, guests, and employees with the peace of mind needed to return to your daily activities. Developed in conjunction with industry experts, consultants and our in-house Certified Safety professionals, Amplify By Guardian focuses on the importance of proper disinfecting. Cleaning for health is the main focus and we can offer you several options on how to implement the program. Our cleaning technicians are specially trained in the latest disinfecting techniques under the guidance of our authorized and certified trainers. Emphasis is placed on using the latest EPA List N approved disinfectants and cleaners. Product effectiveness improves daily and we make sure that we are using the best solution for your space. In addition to the chemicals used, we educate the cleaning technicians on proper dwell times to ensure the

Charles A. LoBosco Appointed President of Guardian Service Industries, Inc.

For immediate release: January 30, 2023 Guardian Service Industries, Inc. New York, NY: Charles A. LoBosco has been appointed to the position of President of Guardian Service Industries, Inc. Mr. LoBosco has been with Guardian for over ten years where he has overseen numerous business units in both the Janitorial and Security divisions, and provided senior level leadership and advisement across all company lines. Under his leadership, Guardian Security Services has had triple digit growth and is now a formidable and respected provider in the contract security arena. Charles is an industry veteran and SME with over 35 years in the facility services industry. Starting his career in 1986 as a sales and account executive for a large regional service provider, Charles rose quickly in the industry to where he is today after having served in various senior management roles for several companies, including 6 years as President for a national service provider prior to joining Guardian

THINKING ABOUT WINTER YET?

Now is the time to start getting your snow removal equipment ready. Like with most pieces of equipment, preventive maintenance is the best way to stay ahead of the game by reducing downtime and costly repairs during peak season. The following check list will give you a head start in preparing for our first snow fall. Review, repair or replace the following snow removal equipment and restock your supplies as needed. Make sure you have a designated place for keeping all your snow items and that they are properly maintained. Plows Snow blowers - Shovels Ice scrapers Sand & salt Sand and salt spreaders Cover your employees – proper clothing and personal protective equipment: Workers should have durable work boots with slip resistant soles Workers performing snow removal should have gloves and safety glasses Remind workers to dress warmly and in layers Train now – make sure all workers are trained on proper snow removal procedures including: Safe equipment operation and maintenanc Pr

Guardian Service Industries, Inc.

Search This Blog