Wednesday, September 28, 2016

Janitorial Solution – Promoting Hand Hygiene

Promoting Hand Hygiene

Does your janitorial vendor have protocols in place promoting hand hygiene? Protocols that they quality control to ensure 100% adoption? Guardian does, in fact all restroom facilities, including those in guest rooms, public areas and back-of-house spaces have appropriate hand soaps and are checked on a daily basis to ensure they are operational. Why? Up to 80% of infectious diseases are transmitted by touch!



Performance Metrics & Measurement
Protocols promoting hand hygiene shall be wholly adopted. QC checks will be used to ensure 100% adoption.

Practices to optimize hand hygiene 
All restroom facilities, including those in guest rooms, public areas and back-of-house spaces shall include
appropriate hand soaps. Per regulations, hand-hygiene notices will be placed in all employee rest rooms. All hand soap and hand sanitizer dispensers are checked on a daily basis to ensure they are operational.

Monday, September 26, 2016

4th generation family-owned Janitorial, Security and Engineering & Operations staffing corporation.

Established in 1918, Guardian Service Industries, Inc. is a 4th generation family-owned Janitorial, Security and Engineering & Operations staffing corporation.


 With over 1,000 clients and maintaining over 120 million square feet throughout the Northeast inclusive of commercial buildings/facilities, government buildings, residential communities, schools, industrial facilities, transportation hubs, and retail outlets we are a full facility solution provider.

We specialize in providing subject matter expertise, management and staffing in all areas of facility maintenance, inclusive of Janitorial Services, Security Services, Engineering & Operations, Pest Control, Lighting and Electric, Window Cleaning, Concierge/Front Desk Ambassador, and Marble, Metal and Wood Restoration.

With close to 100 years’ experience in commercial and residential janitorial and security services, Guardian has the leadership, organization and expertise to add unprecedented value and deliver impeccable service to your facilities!
Guardian is CIMS Green Building certified with honors by the ISSA – Worldwide Cleaning Industry Association and our management team includes LEED Certified professionals that have helped preeminent facilities achieve LEED certification.
Premier companies, government authorities, and global hubs of transportations rely on our services and the quality of our deliverables to maintain safe, secure, green and clean facilities. In fact, Guardian Service Industries’ expertise and established track record makes us the leader in maintaining commercial facilities and residential communities throughout the Northeast since 1918.
How? It all starts with our Leadership and Team!

Tuesday, September 20, 2016

Guardian's Green Cleaning Goals - Best In Class

Guardian’s Green Goals & Strategies

Scope
Guardian has a Policy and Plan which addresses environmental best practices for cleaning the interior of all Facilities Operations managed interiors. Specifically, it addresses purchasing sustainable cleaning, hard-floor and carpet products, and entryway systems; procuring sustainable cleaning equipment; developing and implementing standard operating procedures for effective cleaning; promoting and improving hand hygiene; developing guidelines for handling cleaning chemicals; developing staffing and employee training requirements; collecting and addressing occupant feedback; and establishing procedures for use of chemical concentrates and dilution systems.

Goal
The goal of our Green Cleaning Policy and Plan is to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particle contaminants, which adversely impact air quality, health, building finishes, building systems and the environment.

Responsible Parties

Jeremy Bressler, the Vice President of Janitorial Services, with support from David Marshall, Associate Vice President of Janitorial Services, is responsible for developing and managing the implementation of the Green Cleaning Policy and Plan. Personnel involved with various elements of the green cleaning program shall carry out their tasks according to this policy, and report all relevant activities to the aforementioned parties. To ensure an effective and coordinated effort, the Operations Managers responsible for overseeing the Green Cleaning Policy and Plan throughout the Google campus shall review all proposed cleaning activities before implementation.

Guardian Service Industries Inc.  |  Facility Solution Provider
55 Water Street | New York, NY 10041


Monday, September 19, 2016

Guardian's Window Cleaning Solution

Window Cleaning Since 1918....

We know that appearances are everything when it comes to your business premises, so when it comes to cleaning your windows you want to be able to have confidence in the window cleaning contractor you use. With Guardian you benefit from our teams 98+ years’ experience in this field, which means you receive exemplary service and outstanding results each and every time.



"By using purified and detergent free water the windows we clean are beautiful, pristine and streak free…which is brilliant for our clients, their tenants and guests. With over 98+ years’ experience in window cleaning, Guardian delivers exemplary service and outstanding results each and every time," Vice President - Lighting & Window Maintenance Guardian Service Industries.

What is the Guardian window cleaning difference? 
  •        One of the region’s largest, fully insured and licensed window washing companies
  •        Window washers are state certified professionals
  •        100% eco-safe detergents
  •        We carry excess liability umbrella insurance and statutory workman’s compensation insurance
  •        Ensuring our managers and supervisors are proactive in delivering exemplary service
  •        Key preventive maintenance performed
  •        Guardian 24/7 Automated – Cloud based software for all inspections and work orders
  •        Inspection of maintenance equipment
  •        Training and certificate updates


Friday, September 16, 2016

4th Generation Of Guardian

Wrapping up our week of celebration and appreciation of the professionals working at Guardian we recognize Jeremy Bressler, Vice President, Operations. “In 1918, my family set up Guardian Service Industries as a window washing company...and we have never looked back! Servicing our clients with impeccable service and the desire to be best in class, we evolved and became a full service facility provider. I am proud to say, I am the 4th generation of Guardian and our hunger to deliver impeccable service is what encapsulates the Guardian difference," Jeremy Bressler.



The Guardian Difference

Established in 1918, Guardian Service Industries, Inc. is a 4th generation family-owned Janitorial, Security and Engineering & Operations staffing corporation. With over 1,000 clients and maintaining over 120 million square feet throughout the Northeast inclusive of commercial buildings/facilities, government buildings, residential communities, schools, industrial facilities, transportation hubs, and retail outlets we are a full facility solution provider.

We specialize in providing subject matter expertise, management and staffing in all areas of facility maintenance, inclusive of Janitorial Services, Security Services, Engineering & Operations, Pest Control, Lighting and Electric, Window Cleaning, Concierge/Front Desk Ambassador, and Marble, Metal and Wood Restoration.


Guardian Service Industries, Your Facility Solution Provider.

Wednesday, September 14, 2016

Guardian's Customer Service Plan

Christina's Delivers Flawless Customer Service 

Continuing to celebrate, appreciate and recognize the professionals working at Guardian we recognize Christina McGillen, Vice President, Client Services. 


“Customer service excellence has always been and will always be one of the critical competitive advantages for Guardian. The word NO is not part of our vocabulary as we always find a way to say yes! But more importantly, all decisions consider customer impact first as in we strive for the ongoing optimization of the customer experience," Christina McGillen.

Christina’s 10 Point Customer Service Plan - 
  1. Being on par in terms of price and quality only gets you into the game. Service wins the game.
  2. Our customer is most important; they are not dependent on us. We are dependent on them. They are not an interruption in our work. They are the purpose of it. They are a part of our business.
  3. Customer service is not a department, it’s everyone’s job.
  4.  No request is unreasonable
  5. Policies and procedures are on request only; they are never offered as solutions.
  6. All decisions consider customer impact first!
  7. Only everything is enough.
  8. Our customer will not adapt to you; you must adapt to our customer.
  9. The word NO is not part of our vocabulary. ---- Find a way to say yes!
  10. Own the request. Understand the ethos of the question.

Tuesday, September 13, 2016

Security Team Lead By A Director With 25+ Years Experience

As we continue to celebrate, appreciate and recognize all the professionals working at Guardian for their extraordinary teamwork we recognize Gerard McGarrity. “Fairness, diligence, sound preparation, professional skill and loyalty are the marks of American military leadership with which I learned from 25+ years of military training…and these are the qualities I embed in each and every one of Guardian’s Security Officers and Concierge Members,” Gerard McGarrity, Operations Director Guardian Security


We pay attention to our customers and their tenants and guests in a way that shatters tradition. We understand who they need us to be and where they need us to be. Where do we draw the line to ensure impeccable customer service? We don't.”


About Guardian Security

Guardian Security Services has decades of experience providing property security services for building owners, managers and residential communities across the Northeast. Using technology and process innovations, we create operating plans for you that are requirement focused and cost effective. In fact, all of Guardian’s solutions — whether security, access control, video surveillance or an integrated system — are custom designed based on your individual requirements and budget.
Whether you’re a property management company, a financial institution, a retail center, a residential community, a school, a medical/pharma facility, or any other organization, Guardian designs and deploy custom security services that target and fulfill all of your requirements.
Guardian offers a broad range of custom commercial and residential security services, including:
·        Uniformed and unarmed security services
·        Background checks and screenings services
·        24/7/365 Dispatch Center
·        Security trained support personnel
·        Workplace violence solutions
·        Mobile and foot patrol