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Guardian's Customer Service Plan

Christina's Delivers Flawless Customer Service 

Continuing to celebrate, appreciate and recognize the professionals working at Guardian we recognize Christina McGillen, Vice President, Client Services. 


“Customer service excellence has always been and will always be one of the critical competitive advantages for Guardian. The word NO is not part of our vocabulary as we always find a way to say yes! But more importantly, all decisions consider customer impact first as in we strive for the ongoing optimization of the customer experience," Christina McGillen.

Christina’s 10 Point Customer Service Plan - 
  1. Being on par in terms of price and quality only gets you into the game. Service wins the game.
  2. Our customer is most important; they are not dependent on us. We are dependent on them. They are not an interruption in our work. They are the purpose of it. They are a part of our business.
  3. Customer service is not a department, it’s everyone’s job.
  4.  No request is unreasonable
  5. Policies and procedures are on request only; they are never offered as solutions.
  6. All decisions consider customer impact first!
  7. Only everything is enough.
  8. Our customer will not adapt to you; you must adapt to our customer.
  9. The word NO is not part of our vocabulary. ---- Find a way to say yes!
  10. Own the request. Understand the ethos of the question.

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