Guardian Employee & Customer Mantra

A new thrust in expanding Guardian’s talents took place earlier this year with the addition of Lyn Bressler, Human Resources Manager, to the company’s staff. With her brothers, Matthew and Jeremy, Lyn represents the fourth generation of the Bressler family in the company. “I am working on developing our new personnel system, where people can apply for jobs on-line, and information goes directly into a computerized database.” Lyn, in addition, has become part of Guardian’s “people response” to inquiries from clients.

Lyn Bressler 

“When they call with a question or problem,” she says, “we don’t want them to have to go through a variety of automated systems and be plac ed on hold. When they call, they get Alan, they get Sandy, they get me. They get the owners or the family of the owners. It’s part of the Guardian culture.” “Part of what we do in our social media is to identify trends in our industry and talk about them,” says Matthew Bressler, Vice President, Lighting &Window Maintenance.

“We feel that many clients want to be associated with a forward-thinking approach, with a company that not only provides superior service, but also values its human assets,” says Jeremy Bressler, Vice President, Operations. Alan Bressler sums up: “Every single blog, every single posting on social media -- they all come back to who we are and what we do. They come back, too, to what we hope to continue doing – serving our clients with superior service -- for a long time to come.”

For the full article, click here.