When Doormen Refuse Deliveries

Flowers and Food Turned Away

I live in a rental building with a doorman. I chose a doorman building because I work long and unpredictable hours, live alone and wanted someone to accept packages for me. My building recently stopped accepting food or flowers on behalf of tenants. Since then, my boyfriend has paid multiple delivery fees on flowers that were undeliverable. And my parents have been turned away when they drive in from the suburbs to bring me home-cooked meals. This policy makes no sense. Can management do this?

New York Times, May 9, 2015

At Guardian, we service commercial properties & residential communities. Our hospitality division is trained in customer service first and foremost. Candidates are educated on the importance of providing the ultimate customer service experience.

Training involves all aspects of front desk duties, such as: properly greeting tenant and guests in a cheerful welcoming manner, assisting with all reasonable requests, becoming an integral part of the property, answering questions, serving as a general presence and visible deterrent to infractions; detecting suspicious activities reporting all incidents, accidents or medical emergencies to the building property manager and always accepting your packages!

Guardian Service Industries Inc. | Facility Solution Provider

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